FEATURE

Channels/teams spaces for clients vs internal

Separate your client-facing conversations from internal team discussions to keep communication organized and secure.

Keeping client-facing threads separate from internal ones helps you maintain clear boundaries, so sensitive or internal discussions don’t get mixed up with what clients see. This makes it easier to manage communication and avoid confusion or accidental sharing of private information.

With this feature, you can set up dedicated spaces or channels for your team’s internal conversations and different ones for client interactions. You decide where each conversation belongs, keeping everything organized and secure.

This approach streamlines your workflow by making sure everyone knows where to look for the right information. It also reduces the risk of mistakes, like sharing internal notes with clients.

For example, if you’re working with a client on a project, you can have one channel for all client updates and questions, and another just for your team to discuss strategy or issues. This keeps your client communications professional and your internal planning private.

You can customize these spaces to fit your needsβ€”create as many as you want, set permissions for who can join, and adjust settings as your team or client list grows. This flexibility lets you adapt the setup as your business changes.

Channels/teams spaces for clients vs internal